How can companies effectively communicate the importance of CX values to employees at all levels of the organization, and what strategies can they implement to ensure that these values are consistently upheld in day-to-day operations?

Companies can effectively communicate the importance of CX values to employees at all levels by incorporating them into the company's mission and values, providing training and resources on CX principles, and recognizing and rewarding employees who demonstrate these values. To ensure that these values are consistently upheld in day-to-day operations, companies can implement regular feedback mechanisms to assess employee adherence to CX values, establish clear expectations and accountability measures, and lead by example through demonstrating CX values in leadership actions and decisions. Additionally, creating a culture of continuous improvement and innovation can help employees understand the importance of CX values in driving customer satisfaction and loyalty.