How can companies effectively communicate the importance of CX values to their employees in order to ensure buy-in and alignment with organizational goals?

Companies can effectively communicate the importance of CX values to their employees by incorporating them into the company's mission and vision statements, emphasizing the impact of CX on customer satisfaction and loyalty, and providing training and resources to help employees understand and embody these values. Additionally, leaders should lead by example by demonstrating a commitment to CX values in their own actions and decisions. Regular communication, feedback, and recognition of employees who exemplify CX values can also help reinforce their importance within the organization.