How can companies effectively communicate their customer experience goals to new employees during the onboarding process to ensure a seamless integration and alignment with the company's overall CX strategy?

Companies can effectively communicate their customer experience goals to new employees during the onboarding process by incorporating CX training and orientation sessions. This can include sharing the company's CX vision, values, and goals with new employees. Providing real-life examples and case studies can help new employees understand the importance of customer experience and how it aligns with the company's overall strategy. Additionally, assigning mentors or buddy systems can help new employees navigate their role in delivering exceptional customer experiences. Regular feedback and performance evaluations can also help reinforce the importance of customer experience in the company culture.