How can businesses effectively communicate with customers to address complaints and demands in a way that fosters trust and loyalty, while also setting clear boundaries to prevent unreasonable expectations?

Businesses can effectively communicate with customers by acknowledging their complaints and demands promptly and empathetically. They should listen actively, show understanding, and offer solutions or alternatives to address the issue. Setting clear boundaries upfront about what can and cannot be provided helps manage customer expectations and prevents unreasonable demands. By consistently delivering on promises, being transparent, and providing exceptional customer service, businesses can build trust and loyalty with their customers.