How can companies effectively communicate the importance of prioritizing customer experience to their employees, and what strategies can they implement to ensure that employees are fully engaged and committed to upholding customer-centric values in their day-to-day interactions with customers?

Companies can effectively communicate the importance of prioritizing customer experience to their employees by providing clear and consistent messaging through various channels such as training sessions, company-wide meetings, and internal communications. They can also create a customer-centric culture by recognizing and rewarding employees who exemplify exceptional customer service. To ensure that employees are fully engaged and committed to upholding customer-centric values, companies can implement strategies such as regular feedback and coaching sessions, setting clear performance expectations tied to customer experience metrics, and fostering a sense of ownership and accountability among employees for delivering exceptional customer service. Additionally, companies can empower employees by providing them with the necessary tools, resources, and autonomy to make decisions that prioritize customer satisfaction.