How can individuals distinguish between active listening and simply waiting for their turn to speak during a conflict resolution conversation?
Active listening involves fully focusing on the speaker, showing empathy, and paraphrasing or summarizing what the speaker said to ensure understanding. On the other hand, simply waiting for one's turn to speak involves being preoccupied with one's own thoughts, waiting for the speaker to finish without truly engaging with their message. Individuals can distinguish between the two by actively engaging with the speaker's words, asking clarifying questions, and demonstrating genuine interest in understanding their perspective. Additionally, active listening involves nonverbal cues such as nodding, maintaining eye contact, and using affirming statements to show support for the speaker.
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