How can businesses ensure ongoing development and maintenance of intercultural competence within their customer experience teams to stay ahead in a global marketplace where diversity and inclusion are increasingly valued?

Businesses can ensure ongoing development and maintenance of intercultural competence within their customer experience teams by providing regular training and workshops on cultural awareness and sensitivity. They can also promote diversity and inclusion within the workplace by hiring a diverse workforce and fostering a culture of respect and understanding. Additionally, businesses can encourage team members to engage in cross-cultural experiences, such as travel or language exchange programs, to enhance their intercultural skills. By prioritizing ongoing education and creating a supportive environment for diversity and inclusion, businesses can stay ahead in a global marketplace where these values are increasingly important.