How can businesses effectively train their customer experience team in developing emotional intelligence skills to better anticipate and exceed customer needs, and what role does ongoing support and coaching play in enhancing their performance?

Businesses can effectively train their customer experience team in developing emotional intelligence skills by providing workshops, seminars, and training sessions focused on empathy, active listening, and conflict resolution. Ongoing support and coaching are essential in enhancing their performance by providing regular feedback, addressing challenges, and offering guidance on how to apply emotional intelligence in real-life customer interactions. This continuous support helps customer experience team members to consistently improve their emotional intelligence skills, ultimately enabling them to better anticipate and exceed customer needs.