How can companies ensure that their training programs not only equip employees with the necessary knowledge and skills for CX-related roles, but also foster a culture of continuous learning and development within the organization?

Companies can ensure their training programs are effective by incorporating a mix of traditional classroom training, on-the-job training, and online learning modules to cater to different learning styles. They should also provide opportunities for employees to practice and apply their new skills in real-life scenarios. To foster a culture of continuous learning and development, companies can encourage employees to set personal development goals, provide regular feedback and coaching, and recognize and reward employees who actively participate in learning opportunities. Additionally, creating a supportive and collaborative work environment where knowledge sharing is encouraged can help reinforce the importance of ongoing learning within the organization.