How can companies effectively prioritize and allocate resources to support the development of a customer-centric culture within their organization, and what impact does this have on overall business performance and growth?

Companies can effectively prioritize and allocate resources to support the development of a customer-centric culture by first understanding the needs and preferences of their customers through data analysis and customer feedback. They can then invest in training employees to prioritize customer satisfaction and empower them to make decisions that benefit the customer. This customer-centric approach can lead to increased customer loyalty, positive word-of-mouth referrals, and ultimately, improved business performance and growth as satisfied customers are more likely to make repeat purchases and recommend the company to others.