How can companies ensure that their employees consistently deliver exceptional customer service by proactively anticipating and exceeding customer needs, even in high-pressure situations?

Companies can ensure that their employees consistently deliver exceptional customer service by providing thorough training on customer service skills, empowering employees to make decisions that benefit the customer, and fostering a customer-centric culture. Additionally, companies can implement feedback mechanisms to gather insights on customer needs and preferences, and provide ongoing support and recognition to motivate employees to go above and beyond in serving customers, even in high-pressure situations.