How can decentralized teams ensure that their use of technology and digital tools enhances their customer experience strategy rather than detracts from it?
Decentralized teams can ensure that their use of technology enhances their customer experience strategy by first aligning digital tools with the overall customer experience goals. They should prioritize user-friendly tools that streamline communication and collaboration across team members. Regularly soliciting feedback from customers and team members can help identify areas where technology can improve the customer experience. Additionally, providing comprehensive training and support for team members to effectively utilize the digital tools can ensure they are used to their full potential.
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