Can you share a time when you had to deal with a difficult customer who was upset about an issue that was out of your control, and how did you handle the situation to ensure a positive outcome for both the customer and the company?

Yes, I once had a customer who was upset about a delayed shipment due to a courier error. I empathized with the customer's frustration and assured them that I would do everything in my power to resolve the issue. I contacted the courier company, provided regular updates to the customer, and offered a discount on their next purchase as a gesture of goodwill. The customer appreciated my proactive communication and efforts to rectify the situation, leading to a positive outcome for both the customer and the company.