How has customer journey mapping helped your team to not only identify pain points, but also uncover hidden opportunities for enhancing the overall customer experience and driving long-term loyalty?

Customer journey mapping has allowed our team to visually map out the entire customer experience, helping us to identify pain points and areas of improvement. By analyzing each touchpoint along the customer journey, we have been able to uncover hidden opportunities for enhancing the overall customer experience and driving long-term loyalty. This has enabled us to proactively address customer pain points, improve processes, and tailor our services to better meet customer needs, ultimately leading to increased customer satisfaction and loyalty.