How can companies ensure that cultural sensitivity training for Customer Experience teams is not just a one-time event, but an ongoing and ingrained practice within their organization to truly enhance customer satisfaction and loyalty on a global scale?

Companies can ensure that cultural sensitivity training for Customer Experience teams is not just a one-time event by incorporating it into their regular training programs and making it a mandatory part of employee onboarding. They can also provide ongoing support and resources for employees to continue learning and applying cultural sensitivity skills in their interactions with customers. Additionally, companies can create a culture of diversity and inclusion within their organization, where employees feel empowered to embrace and respect different cultural perspectives, leading to enhanced customer satisfaction and loyalty on a global scale.