How do you incorporate cultural competency into your daily interactions with customers, and can you provide an example of a time when this approach led to a successful resolution of a customer issue?

I incorporate cultural competency into my daily interactions with customers by actively listening to their needs and preferences, respecting their cultural backgrounds, and adapting my communication style accordingly. An example of this approach leading to a successful resolution of a customer issue was when I had a customer from a different cultural background who was uncomfortable with direct confrontation. I used a more indirect and diplomatic approach to address their concerns, which helped them feel understood and valued, ultimately resolving the issue to their satisfaction.