How can companies proactively cultivate a positive company culture to enhance the development of employees' soft skills and ultimately improve customer satisfaction levels?

Companies can proactively cultivate a positive company culture by promoting open communication, transparency, and trust among employees. Providing opportunities for professional development, mentorship, and feedback can help enhance employees' soft skills. By fostering a supportive and collaborative work environment, companies can empower employees to continuously learn and grow, ultimately improving customer satisfaction levels through better communication, problem-solving, and relationship-building skills.