How can CX ambassadors cultivate empathy in their interactions with customers to enhance problem-solving skills and create a memorable customer experience?

CX ambassadors can cultivate empathy by actively listening to customers' concerns, showing genuine understanding and compassion, and putting themselves in the customer's shoes. By empathizing with customers, CX ambassadors can better understand their needs and emotions, leading to more effective problem-solving. This empathetic approach can also help create a memorable customer experience by building trust, loyalty, and positive emotional connections with customers.