How can companies cultivate a culture of emotional intelligence among employees to consistently deliver exceptional customer service and foster loyalty?

Companies can cultivate a culture of emotional intelligence among employees by providing training and workshops on empathy, active listening, and conflict resolution. Encouraging open communication, feedback, and recognition of emotions in the workplace can also help. Leaders should model emotional intelligence behaviors and create a supportive environment where employees feel valued and empowered. By promoting emotional intelligence, employees can better understand and connect with customers, leading to improved customer service and increased loyalty.