How can leaders cultivate a culture of emotional connection with customers among all employees, both new and seasoned, in order to enhance the overall Customer Experience goals of the company?

Leaders can cultivate a culture of emotional connection with customers among all employees by setting a clear example through their own actions and interactions with customers. They can also provide training and resources to help employees develop empathy and emotional intelligence. Encouraging open communication and feedback can help employees feel valued and connected to the company's mission. Recognizing and rewarding employees who go above and beyond to create emotional connections with customers can also reinforce the importance of this culture.