How can organizations ensure that their employee training and development programs are effectively cultivating a culture of customer-centric values and empowering employees to authentically embody the brand's CX vision?

Organizations can ensure that their employee training and development programs are effectively cultivating a culture of customer-centric values by aligning training content with the organization's CX vision, providing ongoing coaching and feedback to reinforce desired behaviors, and incorporating real-life customer scenarios into training exercises. Additionally, leaders should role model customer-centric behaviors and provide opportunities for employees to share feedback and ideas for improving the customer experience. By creating a supportive and engaging learning environment, organizations can empower employees to authentically embody the brand's CX vision and deliver exceptional customer service.