How can a CX Ambassador use empathy and active listening to not only resolve a customer's issue, but also create a personalized and memorable experience that leaves a lasting positive impression on the customer?

A CX Ambassador can use empathy by putting themselves in the customer's shoes and understanding their emotions and perspective. By actively listening to the customer's concerns and showing genuine interest in their needs, the Ambassador can build trust and rapport. This personalized approach allows the Ambassador to tailor solutions to the customer's specific situation, making them feel valued and appreciated. By going above and beyond to create a positive and memorable experience, the Ambassador can leave a lasting impression that fosters loyalty and advocacy from the customer.