How can companies ensure that their culture of recognition and appreciation is inclusive and equitable to all employees, regardless of their role or level within the organization, in order to maximize its impact on employee retention and customer satisfaction?

Companies can ensure their culture of recognition and appreciation is inclusive and equitable by implementing clear and transparent recognition criteria that apply to all employees. They should provide opportunities for all employees, regardless of their role or level, to be recognized and appreciated for their contributions. Additionally, companies should train managers and leaders on the importance of recognizing and appreciating all employees, and encourage peer-to-peer recognition to ensure everyone feels valued. By creating a culture of recognition that is fair and inclusive, companies can boost employee morale, retention, and ultimately improve customer satisfaction.