How can organizations create a sustainable and ongoing learning environment to ensure that the benefits of interactive workshops and role-playing exercises in improving employee understanding of the customer journey are maintained over time?

Organizations can create a sustainable learning environment by incorporating continuous training and reinforcement activities, such as regular follow-up sessions and refresher courses. They can also encourage knowledge sharing and collaboration among employees through peer learning and mentoring programs. Additionally, leveraging technology to provide on-demand learning resources and tracking employee progress can help ensure that the benefits of interactive workshops and role-playing exercises are maintained over time. Finally, tying learning outcomes to performance evaluations and recognizing and rewarding employees who demonstrate improved understanding of the customer journey can further motivate continuous learning and application of new skills.