How can companies create a feedback loop between customers and employees to ensure that CX values are effectively implemented and continuously improved upon within their corporate culture?

Companies can create a feedback loop between customers and employees by implementing regular surveys and feedback mechanisms to collect input from both groups. They can also establish open communication channels such as suggestion boxes, customer service hotlines, and employee feedback forums. Additionally, companies can analyze data from customer interactions and employee feedback to identify areas for improvement and implement strategic changes to enhance the overall customer experience. By fostering a culture of transparency and collaboration, companies can ensure that CX values are effectively implemented and continuously improved upon within their organization.