How can companies effectively create a positive work culture that fosters a strong customer-centric mindset among employees, ultimately leading to improved customer satisfaction and loyalty?

Companies can create a positive work culture by promoting open communication, collaboration, and recognition of employee contributions. Encouraging a customer-centric mindset can be achieved through training, setting clear expectations, and providing opportunities for employees to interact directly with customers. By fostering a work environment where employees feel valued and empowered to prioritize customer needs, companies can improve customer satisfaction and loyalty. Regular feedback and performance evaluations can also help reinforce the importance of customer-centric values within the organization.