How can employees create a customer-centric culture within their organization to ensure that all team members are aligned and focused on meeting the needs and expectations of their customers?

Employees can create a customer-centric culture within their organization by fostering open communication and collaboration among team members. This can be achieved through regular training sessions, workshops, and team-building activities that emphasize the importance of customer satisfaction. Encouraging a customer-first mindset and recognizing and rewarding employees who go above and beyond to meet customer needs can also help reinforce this culture. Additionally, soliciting feedback from customers and incorporating their input into decision-making processes can further align team members towards meeting customer expectations.