How can organizations ensure that their customer-centric culture initiatives are not just a passing trend, but a fundamental part of their long-term strategy for success?

Organizations can ensure that their customer-centric culture initiatives are not just a passing trend by embedding customer-centric values into their core values and mission statement. They should also invest in ongoing training and development for employees to ensure they understand the importance of customer satisfaction. Additionally, organizations can measure and track key performance indicators related to customer experience to hold themselves accountable and continuously improve their customer-centric approach. Lastly, leadership should actively promote and support a customer-centric culture by consistently reinforcing the importance of putting the customer first in all decision-making processes.