How can leaders create a company culture that fosters and enhances emotional connections between employees and customers to improve overall Customer Experience goals?

Leaders can create a company culture that fosters emotional connections by prioritizing open communication, empathy, and trust within the organization. Encouraging employees to genuinely connect with customers on a personal level can help build strong relationships and enhance the overall customer experience. Providing training and resources to help employees develop emotional intelligence and interpersonal skills can also contribute to creating a culture that values emotional connections. Additionally, recognizing and rewarding employees who go above and beyond to create meaningful connections with customers can further reinforce this culture.