How can a CX-focused organization create a culture that encourages collaboration and knowledge sharing among employees, while also promoting individual accountability and ownership of tasks and projects?

A CX-focused organization can create a culture that encourages collaboration and knowledge sharing by fostering open communication channels, providing opportunities for cross-functional team projects, and recognizing and rewarding teamwork. To promote individual accountability and ownership, the organization can establish clear goals and expectations for each employee, provide regular feedback and coaching, and empower employees to make decisions and take ownership of their work. By balancing collaboration with individual accountability, the organization can create a culture that values teamwork, innovation, and personal responsibility.