How can companies effectively communicate and reinforce customer experience values to new employees throughout their entire tenure, ensuring a consistent application of these values in all aspects of their work?

Companies can effectively communicate and reinforce customer experience values to new employees by incorporating these values into their onboarding process, providing regular training and feedback on customer service expectations, and leading by example through the behavior of senior management. Consistent reminders and recognition of employees who exemplify these values can also reinforce their importance. Additionally, creating a culture that prioritizes customer experience and encourages open communication can help ensure that these values are upheld throughout an employee's tenure.