How can leaders effectively communicate the importance of a customer-centric culture to their employees and ensure buy-in and alignment throughout the organization?

Leaders can effectively communicate the importance of a customer-centric culture by consistently reinforcing the values and behaviors that prioritize customer needs. This can be achieved through regular communication, training sessions, and leading by example. Leaders should also involve employees in the decision-making process and seek their input on how to improve customer satisfaction. By creating a shared vision and setting clear expectations, leaders can ensure buy-in and alignment throughout the organization towards a customer-centric culture.