How can organizations effectively communicate the importance of celebrating everyday acts of CX engagement to both employees and customers to ensure buy-in and participation?

Organizations can effectively communicate the importance of celebrating everyday acts of CX engagement by consistently highlighting success stories and positive outcomes resulting from these actions. They can also provide recognition and rewards for employees who demonstrate exceptional customer experience engagement. Additionally, organizations can involve customers in the celebration process by sharing testimonials and feedback that showcase the impact of their interactions with employees. By creating a culture that values and celebrates CX engagement, organizations can ensure buy-in and participation from both employees and customers.