How can CX ambassadors build trust and buy-in from cross-functional teams who may be resistant to change in order to effectively implement customer feedback-driven solutions and enhance the overall customer experience strategy?

CX ambassadors can build trust and buy-in from cross-functional teams by clearly communicating the benefits of customer feedback-driven solutions and how they align with the overall customer experience strategy. They should involve team members in the decision-making process and seek their input to address any concerns or resistance to change. Building relationships and fostering open communication with team members can help create a collaborative environment where everyone feels valued and motivated to work towards a common goal of improving the customer experience. Additionally, providing training and support to help team members understand the importance of customer feedback and how it can drive positive outcomes can also help build trust and buy-in.