In what ways can a CX ambassador build trust and rapport with customers, especially in high-stress situations, to ensure a positive and lasting relationship?

A CX ambassador can build trust and rapport with customers in high-stress situations by actively listening to their concerns, showing empathy, and providing timely and accurate information. They can also demonstrate a willingness to go above and beyond to help resolve issues and ensure customer satisfaction. By consistently delivering exceptional service and maintaining open communication, CX ambassadors can foster a positive and lasting relationship with customers built on trust and reliability.