How can companies ensure that their virtual events are not just a one-time engagement, but rather a continuous and sustainable platform for fostering community and connection with customers in remote CX rituals?

Companies can ensure that their virtual events are not just one-time engagements by creating a regular schedule of events to maintain ongoing interaction with customers. They can also leverage social media and online communities to keep participants engaged between events. Additionally, offering exclusive content, interactive activities, and networking opportunities can help foster a sense of community and connection with customers. Finally, seeking feedback from attendees and adapting future events based on their preferences and suggestions can help ensure the sustainability of the virtual platform for remote customer experience rituals.