How can a CX ambassador build resilience to handle difficult customer interactions with grace and professionalism?

A CX ambassador can build resilience by practicing active listening, maintaining a positive attitude, and setting boundaries to protect their emotional well-being. They can also seek support from colleagues or supervisors, engage in self-care activities outside of work, and continuously learn and improve their communication skills to effectively navigate challenging situations with customers. By developing these strategies, a CX ambassador can handle difficult interactions with grace and professionalism, ultimately enhancing the overall customer experience.