How can companies ensure that their empathy-building initiatives are not just a short-term trend, but rather become ingrained in the company culture for sustained impact on customer experience and employee satisfaction?

Companies can ensure that their empathy-building initiatives become ingrained in the company culture by integrating empathy into their core values and mission statement. They should provide ongoing training and development opportunities for employees to enhance their empathy skills. Additionally, leaders should model empathetic behavior and encourage open communication and feedback. Finally, companies should regularly measure and evaluate the impact of their empathy initiatives on customer experience and employee satisfaction to ensure they are making a lasting impact.