How can companies effectively bridge the gap between a positive Employee Experience and Customer Experience to create a seamless and impactful journey for both employees and customers?

Companies can bridge the gap between a positive Employee Experience and Customer Experience by prioritizing communication and collaboration between departments. This can involve aligning employee goals with customer satisfaction metrics to ensure a shared focus on delivering exceptional experiences. Additionally, investing in training and development programs for employees can help them better understand and meet customer needs. Finally, creating a culture that values and rewards employees for their contributions to customer satisfaction can further enhance the connection between Employee Experience and Customer Experience.