How can CX ambassadors strike a balance between utilizing virtual reality and augmented reality technology to enhance customer experiences, while also maintaining a personal touch and human connection in interactions?

CX ambassadors can strike a balance between virtual reality and augmented reality technology by using these tools to enhance customer experiences in a way that complements, rather than replaces, human interaction. They can personalize virtual and augmented reality experiences to make customers feel valued and understood, while also incorporating elements that allow for genuine human connection. By actively listening to customer feedback and adapting their approach accordingly, CX ambassadors can ensure that technology enhances rather than detracts from the personal touch in interactions. Ultimately, the key is to view virtual and augmented reality as tools to enhance, rather than replace, the human element of customer experiences.