How can companies strike a balance between utilizing virtual reality technology to enhance remote customer experiences while still maintaining the human connection and personalized touch that customers value?

Companies can strike a balance by integrating virtual reality technology as a supplement to, rather than a replacement for, human interaction. They can use VR to enhance customer experiences by offering virtual tours, product demonstrations, or interactive experiences. However, it is important for companies to continue to prioritize personalized communication and human connection through other channels such as video calls, personalized emails, or phone conversations. By combining the benefits of VR technology with personalized human interactions, companies can create a more engaging and immersive customer experience.