How can companies balance the need for transparency and open communication with the necessary level of data security and confidentiality when implementing technology and digital tools for cross-functional collaboration in CX-related roles?

Companies can balance transparency and open communication with data security by implementing strict access controls and encryption measures to protect sensitive information. They can also establish clear guidelines and protocols for sharing data and ensure that employees are trained on best practices for handling confidential information. Additionally, companies can regularly audit their systems to identify and address any security vulnerabilities that may arise. By prioritizing both transparency and data security, companies can foster a culture of collaboration while safeguarding sensitive customer information.