How can employees ensure that technology is being used effectively to maintain a customer-centric culture, rather than becoming a barrier to genuine human connection and understanding?

Employees can ensure technology is used effectively by incorporating it as a tool to enhance, not replace, human interaction. This can be done by providing training on how to use technology to better understand and serve customers. Regularly seeking feedback from customers on their experiences with technology can also help ensure it is meeting their needs. Additionally, encouraging a culture of empathy and understanding among employees can help maintain genuine human connections despite the use of technology.