How can companies balance the need for innovative technology solutions with the importance of maintaining user-friendly interfaces for both employees and customers?

Companies can balance the need for innovative technology solutions with user-friendly interfaces by prioritizing usability in the design process. This involves involving end-users in the development process to ensure their needs are met. Companies should also invest in training programs to help employees adapt to new technologies smoothly. Additionally, regular feedback and testing can help identify any usability issues and make necessary adjustments to improve the overall user experience.