In the age of remote work and virtual collaboration, how can companies strike a balance between embracing innovative technology for improving customer experience and ensuring the protection of customer data from potential cyber threats?

Companies can strike a balance by implementing robust cybersecurity measures, such as encryption and multi-factor authentication, to protect customer data while utilizing innovative technology to enhance customer experience. They can also invest in training employees on cybersecurity best practices and regularly updating security protocols to stay ahead of cyber threats. Additionally, companies can work with trusted technology partners who prioritize data security to ensure that customer information remains protected in the virtual environment.