How can companies effectively balance the use of technology in remote CX rituals to ensure inclusivity while also accommodating team members with varying levels of digital literacy?

Companies can effectively balance the use of technology in remote CX rituals by providing training and support for team members with varying levels of digital literacy. This can include offering tutorials, resources, and personalized assistance to help all team members feel comfortable using the technology. Additionally, companies can ensure inclusivity by offering multiple communication channels for participation, such as video conferencing, phone calls, and chat platforms. It's important to create a culture that values diversity and inclusion, where team members feel supported and empowered to participate in remote CX rituals regardless of their level of digital literacy.