How can organizations effectively balance the use of technology in their recognition and reward programs for exceptional CX ambassadors to ensure a personal touch and genuine appreciation is maintained?

Organizations can effectively balance the use of technology in their recognition and reward programs for exceptional CX ambassadors by incorporating personalized messages or notes along with the digital rewards. They can also organize in-person or virtual appreciation events to create a personal connection with the ambassadors. Additionally, providing opportunities for peer-to-peer recognition and feedback can help maintain a genuine sense of appreciation. Regular communication and feedback channels can also help ensure that the technology enhances, rather than replaces, the personal touch in recognition and rewards.