How can companies effectively balance the use of technology in their remote customer experience rituals to ensure accessibility and inclusivity for all customers, while still providing a personalized and human touch to the interaction?

Companies can effectively balance the use of technology in their remote customer experience rituals by implementing user-friendly interfaces and accessibility features. They can also offer multiple communication channels to cater to different customer preferences and needs. Additionally, training customer service representatives to empathize and engage with customers in a personalized manner can help maintain a human touch in interactions. Regularly gathering feedback and data from customers can also help companies refine their technology usage and customer experience strategies to ensure inclusivity and accessibility for all customers.