How can companies strike a balance between incorporating cutting-edge technology to enhance customer experience and ensuring that the technology remains user-friendly for both employees and customers?

Companies can strike a balance by regularly gathering feedback from employees and customers to understand their needs and preferences. They can invest in user-friendly design and provide training to employees to ensure they are comfortable using new technology. Companies should also prioritize simplicity and ease of use when implementing cutting-edge technology, while also ensuring that it aligns with the overall customer experience strategy. Regular testing and updates can help address any issues and ensure that the technology remains user-friendly for both employees and customers.

Keywords

technology customer experience user-friendly design feedback training

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