How can businesses strike a balance between implementing cutting-edge technology to enhance customer experience while also ensuring that their systems are user-friendly and easily adaptable for both employees and customers?

Businesses can strike a balance by investing in technology that is both innovative and user-friendly, ensuring that it enhances the customer experience without overwhelming them. They can also provide training and support to employees to ensure they are comfortable using the new technology and can effectively assist customers. Regularly seeking feedback from both employees and customers can help identify any issues or areas for improvement, allowing for adjustments to be made to ensure the systems remain adaptable and user-friendly.